[PPT] Developing Effective Communication Skills PPT Download

Developing Effective Communication Skills PPT
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PPT Description: Total Slides 44
This presentation is designed to develop effective communication skills on a professional level. After covering concisely what makes effective communication difficult, it proceeds to the basic principles of required in effective communication skill development. This PPT explores the essential components of effective communication through its communication trilogy framework covering - assertive communication, co-operative communication, questioning, active listening, and receiving and listening to feedback and criticism. See below for additional details on the topics covered in this slide presentation. For author information, content credits and usage rights download the PPT or refer to the disclaimer page of the blogsite.

[PPT] Developing Effective Communication Skills

PPT Covers:

Developing Effective Communication Skills PPT
Effective Communication and the Success Sequence. What does Effective Communication result in? It results into a productive relationship in every setting, be it professional or personal. Effective Communication is part of the success sequence which stems from within – from our values, our beliefs and our thoughts. Thus put together we communicate our values, beliefs and thoughts that result in what we say and how we act and what we do those in turn bring us results – either success or failure. Our results impact our values, beliefs and thoughts and a self fulfilling feedback loop is established. This results into the success sequence.
Why we Communicate? Ideally we communicate for several reasons - to ask for and get new information, to motivate ourselves and others, to praise, to co-ordinate and make arrangements, to counsel and advice, to persuade and sell, to greet and welcome, to abuse, to hurt, to lie, to cheat and so on.
How we Communicate? A communication message is made up of three components - verbal, vocal and visual. Verbal – the content of message we deliver. Vocal – the voice and tone that we use to deliver the message. Visual – the body language we use with others and how they see us that adds up to the impact and meaning of the message.
Communication Difficulties and Failures. What makes Communication so difficult? At the workplace there are many reasons that could result in poor communication scenarios and thus create difficulties in the conduct of work. These reasons are serious and understanding these is the key to improve your communication between people, employees, teams, customers and clients.
Basic Communication Principles. There are 5 principles of basic communication that must be kept in mind while developing effective communication.
Positive Cooperative Communication Principles that can make the work go along easily. i) First , focus on the solution, not the problem. ii) Turn your cants’ into cans. iii) Always encourage responsibility – do not lay blame. iv) Soften your finger-pointing ‘You’s to avoid sounding pushy. v) Say what you do want as an action or result, instead of what you don’t want vi) Keep the focus on the future, not on the previous or the past. vii) Encourage sharing healthy information rather than arguments or accusations.
Developing Assertive Communication Skills. This section includes interesting things that assertive people in the workplace do verbally and non verbally to keep their communication effective at all times.
Managing Your Body Language. How to manage your body language? While this is a topic of its own that requires more understanding, this section covers some quick and handy tips too. If you are further interested in developing your knowledge of this aspect of body Language you can download the ‘Body Language Beginners Guide PPT’ here.
Gathering Good Information. As studied earlier in the session gathering good information is part of effective communication. Learn how to do that through the through the E. A. R.S model.
Gathering Information - Questioning. Questioning is a skill and this section goes into details about it. You can learn about Open questions, Closed questions and Probing questions and how to frame those questions?
Developing Active Listening Skills. Listening is often the most overlooked aspect of communication. It is something that is taken for granted in many communication training. Listening is critical as listening is connected to meaning and assumptions. This section covers plenty of developing your active listening skills. It covers the meaning of Active listening, benefits of active listening, habits of bad listeners, habits of good listeners, five active listening skills and receiving and listening to feedback and criticism. Discover and learn more inside the Developing Effective Communication Skills PPT.